Caribou Coffee Appoints Zane Thomas-Rogers as Chief Operations Officer
Caribou Coffee has appointed Zane Thomas-Rogers as its new Chief Operations Officer (COO), succeeding John Walbrun, who is retiring after eight years in the role. Thomas-Rogers brings over 15 years of experience managing large-scale restaurant operations and most recently worked at Raising Cane's. His appointment reflects a broader leadership expansion across finance, marketing, real estate development, supply chain, technology, and commercial functions. Walbrun will remain with Caribou as a strategic advisor during the transition period. CEO Scott Kennedy emphasized that Thomas-Rogers' hands-on approach and data-driven decision-making align well with the company's goals of enhancing guest experience and operational efficiency. The shift in leadership is part of an organizational strategy to streamline operations, improve product excellence, and support measured business growth. Thomas-Rogers expressed enthusiasm about joining Caribou during a period of momentum and strategic development. He highlighted his commitment to leveraging field-centric strategies that align with the company's culture and operational goals.
