Boscov’s Partners with Manhattan Associates to Modernize E-commerce Fulfillment
Boscov's Department Store has partnered with Manhattan Associates, a supply chain solutions provider, to modernize its e-commerce fulfillment capabilities. The collaboration will leverage Manhattan Associates' ActiveOrder solution to provide Boscov's with real-time inventory visibility across all stores and streamline order management, store fulfillment, and customer service on a single cloud-native platform. The initiative aims to enhance efficiency in the retailer’s operations by enabling flexible fulfillment options such as ship-from-store and buy-online-pick-up-in-store. This is expected to improve product availability, reduce out-of-stocks, and deliver an improved omnichannel experience for customers across Boscov's 51 locations spanning nine Mid-Atlantic states. Jim Boscov, CEO of the family-owned retailer, emphasized that this partnership supports their long-standing commitment to value, assortment, and service. Manhattan Associates' Bob Howell highlighted how real-time inventory insights will help fulfill orders more efficiently while maintaining control over margins.
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