Massachusetts man claims eBay withheld over $11k from his truck sale
A Massachusetts man named Keith Mackenzie-Betty recently claimed that eBay withheld more than half of the proceeds—$11,000—from a $23,750 truck he sold on its platform. He says eBay told him to hand over the vehicle before releasing the full payment and later informed him they had made an error regarding title transfer. The buyer reportedly paid in full, but Mackenzie-Betty was initially only given partial funds. eBay responded by stating there was a miscommunication due to a service selected by the buyer involving title processing. They said that after verifying with the buyer, the remaining payment was released the next day and added they are reviewing their guidance for clarity in such situations. Mike Danford of Adverio noted this is not unique to eBay but common across marketplaces where platforms act as escrow services prioritizing buyer protection over seller cash flow. eBay's policy allows transaction holds, especially on high-value items or with new sellers who may face up to 31 days before receiving funds. Other major e-commerce platforms like Amazon and Etsy also have similar payment hold policies.
Topics: consumer dispute eBay online marketplace transaction issues