Costco shuts down Costco Next service with no prior notice
Costco has abruptly shut down its digital marketplace program, Costco Next, without notifying members. The third-party platform allowed customers to purchase items not available in physical warehouses and was launched in 2017 but remained largely under the radar due to limited promotion. The service had been growing steadily according to CFO Gary Millerchip's comments during Q3 fiscal year 2025 earnings, where he noted that Costco Next sales matched total FY2022 revenue. The platform offered a curated selection of higher-margin discretionary items and was positioned as an extension of the company’s e-commerce strategy. The sudden closure has left members confused with only a brief message on the website explaining access is no longer available, listing vendor contact details for returns or warranty inquiries.
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Topics: consumer_impact costco online_services