Microsoft Outlook and OpenAI ChatGPT Work Experience Service Outages
On Monday, both Microsoft and OpenAI reported service outages affecting their key products. OpenAI's enterprise AI tool, ChatGPT Work, experienced elevated errors and latency for approximately three hours, with users unable to start or continue tasks. The company stated it was working on a mitigation plan. Meanwhile, Microsoft confirmed issues with Exchange Online, noting potential degraded functionality across multiple subscription plans as part of ongoing investigations. At 2:24 p.m. ET, over 1,100 users reported problems accessing OpenAI's services via Downdetector, while nearly 4,600 users faced similar issues with Microsoft Outlook. The outages were not linked between the two companies but raised concerns about reliability for enterprise AI and email tools. The incidents come amid growing competition in the AI space as both firms continue to expand their offerings.
Tickers: $MSFT
Topics: ChatGPT Work Exchange Online Microsoft OpenAI outages