Social Security hires former JPMorgan executive as unpaid adviser to modernize operations
The Social Security Administration has hired Matt Zames, a former COO at JPMorgan Chase and key figure in resolving the bank's $6 billion 'London Whale' trading loss, as an unpaid special government employee. His role is to assist Commissioner Frank Bisignano with agency modernization efforts. While specific responsibilities remain unclear, his background suggests he may focus on technology upgrades, automation, and cost-cutting initiatives. The SSA has been undergoing a significant transformation in recent years, shifting toward digital-first operations while reducing its workforce by over 7,700 employees since early 2025. The agency is expanding online tools for claim tracking, document submission, and disability processes, with plans to further integrate AI into workflows. Zames' appointment highlights the SSA's ongoing push to improve efficiency through automation and digital services while managing a growing workload without increasing staff.
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Topics: JPMorgan Chase modernization Social Security unpaid adviser