Home Depot Enhances Delivery Speeds to Improve Customer Experience
On a Q2 2026 earnings call, Home Depot's EVP of Merchandising Billy Bastek highlighted the company’s progress in reducing delivery lead times by about 45% over the past 18 months. More than half of bulky items are now delivered within two days, and its express three-hour delivery service is available nationwide. Executives emphasized that these improvements support a broader interconnected shopping experience. Home Depot also reported record on-shelf availability in stores, driven by investments in associate engagement and store operations. The Magic Apron AI assistant has enhanced customer interactions both online and in-store with positive feedback from users. Professional contractor sales remained strong due to specialized services and product offerings tailored for this segment of the market. Despite a challenging economic environment affecting home improvement demand, Home Depot reported 1.7% same-store sales growth year-over-year and $47.9 billion in net sales—a 5.7% increase from last year.
Tickers: $HD
Topics: customer_experience delivery_speed operational_efficiency