Opus Open Kitchen Podcast Discusses Operational Excellence in the Age of AI
The latest episode of 'The Opus Open Kitchen' podcast features insights from Nikki Coia, Global Head of Client Success at Opus Fund Services, and Robin Chisholm, Regional COO for EMEA. The discussion centers on best practices for client service and operational risk management in the context of AI-driven operations. Key topics include leveraging past experiences from firms like BlackRock and Morgan Stanley to shape playbooks, integrating hybrid human-AI teams across global functions, establishing predictable reporting cycles through 'Brilliant Basics,' fostering a 'risk aware' culture, and highlighting Glasgow's role as an emerging financial services hub. The episode underscores Opus Fund Services’ commitment to combining AI innovation with strong client service standards. The podcast aims to provide industry professionals with valuable perspectives on evolving challenges in the alternative investments sector.
Topics: AI in finance alternative investments client service operational risk management