Miivo AI Launches New Customer Insights Platform
Miivo AI (TSX-V:MIVO) has launched a new Customer Insights Platform aimed at helping small and medium-sized businesses improve customer engagement through AI-powered automation. The platform consolidates online feedback from platforms like Reddit, Google, and Meta into one place and uses AI to recommend responses, enabling faster and more effective communication with customers. The tool is designed for direct-to-consumer businesses across various industries such as hospitality, fitness, and wellness. It complements Miivo's existing offerings—such as a business intelligence platform and lead finder—to create an all-in-one solution that supports growth while expanding the company’s addressable market. The development of these tools has been influenced by customer feedback, with solutions co-created alongside live customers to solve real-world problems. Miivo CEO Alex Damouni emphasized how this new product enhances reputation management for businesses and allows them to respond efficiently across multiple touchpoints.
Topics: AI customer engagement SaaS platform small business tools