OCBC Accelerates Wealth Client Onboarding with Agentic AI Platform
Overseas-Chinese Banking Corp (OCBC), through its private banking arm Bank of Singapore, has started rolling out an agentic artificial intelligence platform called HELIOS to streamline the onboarding process for wealth clients. The system reduces account opening times from over 30 business days to just 15 by automating due diligence and credit risk assessments. Approximately 25% of relationship managers across Singapore, Hong Kong, and Dubai have already adopted the platform since its launch five months ago, with full deployment expected in Q3. OCBC plans to extend HELIOS to its Premier Private Client segment by year-end. The initiative aims to boost business growth through faster client acquisition. Meanwhile, DBS Bank has also enhanced AI capabilities for virtual assistants and reported a 20% increase in new high-net-worth clients with onboarding times cut by half.