NBS Reduces Underwriting Time and Increases Submission Volume Using Heron
NBS, a UK managing general agent (MGA) with approximately £120 million in annual premium across over 40 products, has significantly improved its underwriting efficiency by implementing Heron's automation technology. Previously reliant on manual data entry through a portal-only model, NBS now uses Heron to automate submission intake from brokers and internal teams. This change cut underwriting time roughly in half and allowed underwriters to process 25–40% more submissions daily without increasing headcount. The implementation has led to faster turnaround times for key lines of business such as professional indemnity, which dropped from four days to two, and commercial combined risks that now take just half a day. NBS expects this efficiency gain will result in an additional £8–10 million in premium within the first twelve months once all product lines are integrated with Heron. The company plans to roll out Heron across its full portfolio of 40 products and is developing new tools, including a broker-facing chatbot widget that streamlines submission processing. NBS discovered Heron through Accelerant Marketplace, which curates vetted technology partners for MGAs.
