Encore AI raises $30M in Series A funding to develop AI agents trained on customer interactions
Encore AI, a startup focused on training AI voice agents using customer interaction data, has secured $30 million in a Series A round led by Team8. The company was founded in 2022 as Insait IO and rebranded to Encore AI after expanding its platform beyond financial advisory tools into broader enterprise use cases. Encore’s technology analyzes call recordings, emails, text messages, and CRM data to identify successful customer engagement strategies used by employees. These insights are then leveraged to train AI agents that can autonomously interact with customers or assist human teams in real time during conversations. The company claims its approach—called 'interaction mining'—enables the creation of highly effective AI playbooks tailored to specific organizations. Encore has over 40 enterprise clients, primarily financial institutions, and reported a more than fivefold increase in annual recurring revenue since raising seed capital less than 18 months ago. The startup plans to use its latest funding to expand U.S. sales operations and deploy the platform with additional large financial firms.
