Salesforce Wins $1.6 Billion Federal AI Contract for Agentforce
On Friday, Salesforce (CRM) was awarded a three-year contract by the U.S. Department of Veterans Affairs with an upper limit value of $1.6 billion under its Agentic Enterprise License Agreement. The deal centers on Salesforce's AI agent products—specifically Agentforce Public Sector and Agentforce Health—as well as other tools like Slack, MuleSoft, Tableau, and Data 360 through Missionforce, the company’s government cloud division. The contract aims to improve VA operations by enabling around-the-clock virtual contact center support, patient triage, benefits verification, and scheduling. The agency plans to reduce appointment wait times from an average of 28 days to minutes using these AI tools. However, it's important to note that the $1.6 billion is a ceiling over three years—actual spending will depend on service orders placed by the VA. The deal highlights growing demand for Agentforce as part of Salesforce’s broader growth strategy in artificial intelligence and data products. In Q1 2027, Agentforce's annual recurring revenue (ARR) reached $1.2 billion—a year-over-year increase of 205%. Combined with Data 360, AI-related ARR now totals nearly $3.4 billion.
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Topics: Agentforce AI Salesforce VA contract