Luumis Acquires Kalder to Expand Customer Intelligence Capabilities
Luumis has acquired certain operating assets of fintech company Kalder, integrating its rewards platform and customer intelligence infrastructure into Luumis' broader operational ecosystem. The acquisition aims to enhance service enterprises with a connected multi-product platform that spans beyond individual transactions. Automotive retail is the first industry targeted for integration through ServiceSync AI, where Kalder's capabilities will help dealerships improve retention and generate new revenue streams. Kalder’s infrastructure enables businesses to launch branded rewards programs using card-linked offers, subscriptions, commissions, and transaction data. The company was founded in 2022 with the mission of strengthening customer relationships through everyday commerce. Luumis plans to expand Kalder's capabilities into other service-intensive industries over time. Luumis CEO Frazier Horn emphasized that operational intelligence should connect all aspects of a business lifecycle, including what drives customers back. The integration will allow existing Kalder users and the broader Luumis platform to benefit from enhanced customer engagement tools.
Topics: acquisition customer intelligence fintech rewards platform