Jersey Mike’s Overtakes Chick-fil-A as Top Fast-Food Chain According to ACSI
According to the latest American Customer Satisfaction Index (ACSI) report, Jersey Mike's has surpassed Chick-fil-A in customer satisfaction for fast food. This marks an end to Chick-fil-A's decade-long dominance at the top of this ranking. The shift is attributed to factors like freshness and value becoming more important as consumers become harder to impress.
Topics: brand competition customer satisfaction restaurant rankings