Salesforce Acquires Fin (Formerly Intercom) in $3.6 Billion Deal to Boost Agentforce AI Platform
Salesforce has agreed to acquire Fin, formerly known as Intercom, for approximately $3.6 billion to enhance its Agentforce artificial intelligence platform. The acquisition is expected to close by the end of Salesforce's fiscal year 2027 and aims to strengthen Salesforce’s position in AI-driven customer service solutions.
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Topics: AI CRM customer_service enterprise_software