CEO of $25.9 Billion Bank Used AI Clone to Lead Earnings Call as AI Adoption Grows in Banking

The CEO of Customers Bank, a $25.9 billion bank, revealed that an AI clone led the first-quarter earnings call, highlighting the bank's growing AI integration. The bank has partnered with OpenAI since 2023 and now uses AI tools across 75% of its workforce. This move underscores the increasing role of AI in financial services.

By Emma Burleigh Tue, April 28, 2026 at 6:41 PM GMT+3 4 min read · Yahoo Finance ·

CEO of $25.9 Billion Bank Used AI Clone to Lead Earnings Call as AI Adoption Grows in Banking

Tickers: $CUBB

Topics: AI Clone AI in Banking CEO Statement Earnings Call OpenAI Partnership

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