Verizon Reports Improvement in Customer Churn and Postpaid Subscribers
Verizon has reported its first positive postpaid phone net adds since 2013, with 55,000 new subscribers in Q1. The company is showing improvement in customer churn, which has dropped to 90 basis points in Q1, a sequential improvement from Q4. This marks a shift in strategy toward a more customer-centric and fiscally responsible model.
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Topics: AI-driven transformation CEO transition customer churn financial performance postpaid phone subscribers Verizon