Customers Bank Partners with OpenAI to Automate Banking Processes
Customers Bank has entered a multiyear partnership with OpenAI to embed engineers and automate lending and onboarding processes. The bank aims to improve its efficiency ratio from 49% to the low 40s and boost returns by 2027. CEO Sam Sidhu highlighted the use of an AI clone during an earnings call to emphasize the bank's AI-driven transformation.
Topics: AI in Banking Banking Efficiency Corporate Partnerships Customers Bank OpenAI