Broadridge Study Shows Legacy FCA Rules May Undermine Customer Understanding in Financial Communications
Broadridge Financial Solutions Inc. (BR) research indicates that legacy FCA disclosure rules may hinder customer understanding of financial communications. The study found that redesigned communications using behavioral science principles significantly improved comprehension, with understanding more than doubling. The findings suggest that firms adopting these changes could meet regulatory expectations and gain a competitive advantage.
Tickers: $BR
Topics: behavioural science customer comprehension FCA financial communications regulatory compliance