Cognizant and Google Cloud Launch Agentic AI Solution for Retail Customer Experience
Cognizant and Google Cloud have launched Agentic Retail CX, an AI-powered contact center solution built on Google Cloud's Gemini Enterprise for Customer Experience. The solution aims to help retailers deliver personalized, omnichannel experiences while reducing operational costs and improving productivity. The partnership is expected to impact the growing contact center market, which is projected to grow over 13% annually from 2025 to 2031.
Topics: AI Cognizant Customer Experience Google Cloud Retail Technology Launch